1. Make sure the package meets the above conditions.
2. When your order has been delivered in the Netherlands, Germany, Belgium, Austria, France or Spain, you can create a return label free of charge with your zip code and track-and-trace code (starting with JVGL or 0516). Click on the button below Return portal
3. The track-and-trace code can be found on the shipping label on the box or in the confirmation email you received from us.
4. Outside of the above countries*, returns are at your own expense. In this case you can address the package to:
Le Nouveau Chef
attn. Returns Department
De Droogmakerij 60
1851 LX Heiloo
*Note, America and Switzerland have a different return address. You'll find them in the Switzerland or USA button below.
5. Deliver the package to the chosen delivery point and keep the receipt in case something happens to the shipment.
6. After receipt of the package, it will be checked and you will receive a credit note within 7 working days and (in the case of an outstanding balance) the amount will be refunded to the account the payment was made.