Customer Service

De Droogmakerij 29H, 1851LX, Heiloo, The Netherlands

Opening hours:
Monday to Friday
From 9am-5pm

+31 (0)72 533 59 00

Contact Germany

Wir sprechen Deutsch
T: +31 (0)72 533 5900

Contact France

Le Nouveau Chef France SARL
T: +33 (0)1 85 39 08 50


Contact Switzerland

Schwob A.G.
T: +41 34 428 11 11


Contact Austria

Wallner Fashion & Service
T: +43 (0)676 951 7130



Frequently asked questions

Local Webshop:

Germany, Swiss, Austria, Netherlands

Delivery possible via
Luxembourg, Denmark, United Kingdom, Italy, Spain, Sweden, Bulgaria, Estonia, Finland, Hungary, Ireland, Croatia, Latvia, Bosnia, Serbia, Poland, Portugal, Romania, Slovenia, Lithuania

Once you have submitted your order, you will receive an e-mail confirmation, usually within minutes. Please check if all details are correct. If not, please contact us immediately.

We try to process and ship all orders within 1-2 business days (if in stock). When your order has been shipped we will send you another e-mail so you can be sure that your order is on its way!
DPD will also send you a Track- and Tracelink by e-mail.

Up until the time that your order has been packed and shipped from our warehouse, you can cancel your order by sending an e-mail to (staffed during normal office hours). Make sure to include your full name, order number and a clear explanation as to why you wish to cancel your order. We will acknowledge receipt of your request to cancel or adjust the order and will reimburse when necessary.

If your order has already been shipped, you can return it according to our return policy described below.

If you are at all unhappy with your purchase from you may return the product(s) to us within 14 days (from the date you received the order) and get a refund. We reserve the right to make reasonable deductions from the refund amount due to loss of value if you have used or damaged the product or packaging. Items must be unused. To speed up the process you need to complete the return form included with the purchase, providing us information such as your name and order number. Feel free to state the reason for the return and whether or not you would like to exchange the product for a different one and if so, which one. The total order amount (possible freight- and handling costs included) will be reinbursed when the complete order is cancelled and send back to us in salable condition.

Returns and exchanges sent back to us at may take up to 2 weeks to process.Refunds are always made into the bank account filled in on the return form.

In order to be able to process your complaint we need for a written description to be send to our customer service department. You can send this to href="mailto: "> (or use the contact form), describing the nature of the complaint and a photograph of the product to support the description. To speed up the process, please include your order number in the complaint. In order to receive a replacement product or a refund you must send us the product when we request it back. We will contact you as soon as your complaint has been received and assessed.

Click here for all frequently asked questions

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