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FAQ – Corona virus

On this page we would like to keep you informed on what exactly the coronavirus (COVID-19) means for Le Nouveau Chef. Because of the continuously changing situation we try to keep you as updated as possible.

[last updated: March 27th 2020; 12:30]

What is the impact on delivery of my product(s)?
  • The Netherlands: we still ship as usual. Possible delays may occur due to the occupation of the distribution centers.
  • Belgium: we still ship as usual. Possible delays may occur due to the occupation of the distribution centers. Please note that in Belgium, PUDO point deliveries and/or pickups are currently not possible.
  • Germany: Because of the government restrictions, we’re not able to ship any of our products.
    • In case you’ve ordered already, we’ll keep your order in our warehouse untill we’ll be able to send it.
    • If you would like to order, this is possible, just order online and we’ll pack your order and keep it for you.
  • France: Because of the government restrictions, we’re not able to ship any of our products.
    • In case you’ve ordered already, we’ll keep your order in our warehouse untill we’ll be able to send it.
    • If you would like to order, this is possible, just order online and we’ll pack your order and keep it for you.
  • Italy: Because of the government restrictions, we’re not able to ship any of our products.
    • In case you’ve ordered already, we’ll keep your order in our warehouse untill we’ll be able to send it.
    • If you would like to order, this is possible, just order online and we’ll pack your order and keep it for you.
  • Spain: Because of the government restrictions, we’re not able to ship any of our products.
    • In case you’ve ordered already, we’ll keep your order in our warehouse untill we’ll be able to send it.
    • If you would like to order, this is possible, just order online and we’ll pack your order and keep it for you.
  • Other European countries: As long as European borders are open to ship products and goods, your products will be delivered. If there is a restriction during shipment or your package does not arrive at your destination for another reason, we will contact you if the package has returned to us.
  • Outside Europe: Because of the restrictions, we’re not able to deliver outside Europe. In case you ordered, we’ll keep your order in our warehouse until further notice.
What will happen to new or existing orders?
  • New orders:
    • New orders can be placed, our webshop is up-to-date with our current stock. So if it’s on stock and we’re able to ship we can send your order.
    • If we’re out of stock, please know that our production is out of order due to restrictions.
  • Existing orders:
    • If your order is on stock or came in with embroidery we’ll ship it (if possible).
    • Orders with embroidery (placed after February 29th) are on hold right now. Our European workshops have got restrictions to close till (at least) April 6th. We’ll personally reach out to our customers (as much as possible)
Is it possible to visit Le Nouveau Chef’s showroom?
  • Unfortunately not. Due to the restrictions, all of our showrooms / shops are closed.
How do I reach your customer service department?
  • The Netherlands: our office can be reached by telephone (+31(0)85 225 0093) between 13:00 – 17:00 or mail through sales@lenouveauchef.com
  • Germany: our office can be reached by telephone (+31(0)85 225 0093) between 13:00 – 17:00 or mail through sales@lenouveauchef.com
  • France: our office can be reached by telephone between 13.00 – 17.00 (Julien Hasenclever: 0033-647937390 or e-mail through: julien@lenouveauchef.com)


Please feel free to reach out if you have any other questions, we’ll be there to help!

  • At the moment, our support colleagues can be reached by telephone +31(0)85 225 0093 or via e-mail: sales@lenouveauchef.com. You can also reach us on Instagram, please send us a Direct Message through @LeNouveauChef.
  • Due to the situation, the answer time may take a little longer than you’re used to from us.

Thank you for your understanding
We would like to thank you in advance for your understanding of the current situation and the trust you have in us.