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Privacy statement

Data privacy is of great importance for Le Nouveau Chef. We would like to be open and transparent about the processing of your personal data. Le Nouveau Chef has therefore formed a policy, which explains how your personal data is processed and protected.


General

  1. Who is the administrator of your personal data?
    1. The Dutch company “Le Nouveau Chef” is the administrator of the personal data you provide us and is responsible for all your personal data under the applicable data protection law.
      1. Droogmakerij 29F
      2. 1851 LX Heiloo
      3. The Netherlands
      4. Chamber of Commerce number: 68261497
      5. VAT number: NL857365290B01
  2. Where do we store your data?
    1. The data we collect from you is stored within the European Economic Area (“EEA”), but can also be transferred to and processed in a country outside the EEA. Such transfer of your personal data is carried out in accordance with the applicable laws. For transfers outside the EEA, Le Nouveau Chef uses standard contract provisions and a Privacy Shield as a guarantee for countries for which no adequacy decision has been taken by the European Commission. When you register for Le Nouveau Chef activities or services (such as a learning arrangement with access to an electronic learning environment, a training course or similar meeting) for which truthful personal data are expected from you, then Le Nouveau Chef will only use this data for the purpose in question (including our business operations, the communication about the activity, the execution of the activity, invoicing and financial reporting, legal retention, etc.).
  3. Who has access to your data?
    1. Your data could be shared within the Le Nouveau Chef organization. Le Nouveau Chef acts as the processor of the personal data and processes the personal data on behalf of the international company. We will never forward, sell or exchange your information to third parties outside Le Nouveau Chef for marketing purposes. Data that’s forwarded to third parties is only used to provide you with our services.
  4. What is the legal basis for the processing?
    1. For each specific processing of personal data we collect from you, you will receive notification from us whether the transfer of personal data is legally required or required to conclude an agreement and whether it is an obligation to provide the personal data and what the possible consequences are if you choose not to do so.
  5. What are your rights?
    1. Right of access: you have the right to request information about the personal data we hold about you at any time. You can contact Le Nouveau Chef who can provide you with this personal data via e-mail.
    2. Right to portability: When Le Nouveau Chef processes your personal data in an automated manner on the basis of your consent or on the basis of an agreement, you have the right to obtain a copy of your data in a structured, widely used and machine-readable format, transferred to you or another party. This only applies to the personal data that you have provided to us.
    3. Right to correction: You have the right to request the correction of your personal data when they are incorrect, including the right to complete incomplete personal data. If you have a Le Nouveau Chef account, you can change your personal details on your account page.
    4. Right of removal: you have the right to delete the personal data processed by Le Nouveau Chef at any time, except in the following situations:
      1. you have an ongoing business with customer service
      2. you have an outstanding order that has not yet or partially been sent
      3. you have a debt not yet settled at Le Nouveau Chef, regardless of the payment method
      4. you are suspected of having misused our services in the past four years or you have misused our services in the past four years
      5. your debt has been transferred to a third party in the past three years or to deceased customers in the past year
      6. your credit application has been rejected in the last three months
      7. if you have made a purchase, we will retain your personal data in connection with your transaction for the benefit of the accounting rules
    5. The right to object to processing on the basis of a legitimate interest: You have the right to object to the processing of your personal data on the basis of a legitimate interest of Le Nouveau Chef. Le Nouveau Chef will not continue to process personal data unless a legal basis can be demonstrated for the process that outweighs your interests and rights or as a result of legal claims.
    6. The right to object to direct marketing: You have the right to object to direct marketing, including profile analysis for direct marketing purposes. If you no longer wish to receive direct marketing, you can:
      1. follow the instructions in every marketing email
      2. adjust the settings of your Le Nouveau Chef account
    7. Right to restriction: You have the right to request Le Nouveau Chef to limit the processing of your personal data in the following circumstances:
      if you object to a processing on the basis of a legitimate interest of Le Nouveau Chef, Le Nouveau Chef limits any processing of such data pending the verification of the legitimate interest.

      1. if you have submitted a claim that your personal data are incorrect, Le Nouveau Chef must limit any processing of such data pending verification of the accuracy of the personal data.
      2. if the processing is unlawful, you can oppose the removal of your personal data and instead request the restriction of the use of your personal data
      3. if Le Nouveau Chef no longer needs the personal data, but the personal details are necessary for you to submit defensive legal claims.
    8. How are you able to exercise your rights?
    9. We take data protection very seriously. That is why we have a dedicated customer service that addresses your questions regarding your above rights. You can always reach our employees via info@lenouveauchef.com. If you believe that Le Nouveau Chef does not process your personal data correctly, you can contact us. You also have the right to file a complaint with a supervisory authority.

Updates to our privacy statement
It is possible that our privacy statement needs to be updated. The latest version of the privacy statement is always available on our website. We make all material changes to the privacy statement known, for example with regard to the purpose of the use of your personal data, the identity of the Controller (administrator) or your rights.

Online purchase

  1. Why do we use your personal data?
    1. We use your personal data to manage your purchase online at Le Nouveau Chef, by processing your orders and returns via our online services and to inform you about the delivery status or any problems regarding the delivery of your items. We also use your personal or customer data to manage your payments. We also use your data to handle complaints and warranty issues for products. Your personal data will be used to identify you and to validate your legal age for online shopping and to confirm your address with external partners.
  2. What types of personal data do we process?
    1. contact details, such as name, address, e-mail address and telephone number
    2. payment details and payment history
    3. credit information
    4. order information
  3. Le Nouveau Chef does not record any special personal data relating to, for example, religion or belief, race or origin, health, sexual life, criminal law, political affiliation or membership of a trade union.When you use a search function on our websites, your search terms can be stored along with the technical characteristics in so-called log files on our servers. These data are stored exclusively for statistical analyzes. We do not check (if at all) who uses which IP address at which time and we do not trace this data to your person.
  4. When you have a Le Nouveau Chef account, we also process your personal data provided in relation to the account, such as:
    1. your account ID
    2. your purchase history
  5. Who has access to your personal data?
    1. Your personal data that is forwarded to third parties is only used to provide you with the aforementioned services. Your personal data will be forwarded to companies to validate your address, to communication agencies to send you an order confirmation, to warehouse and distribution suppliers in connection with the delivery of your order, to payment service providers for your payment, to credit information agencies for identity checks and credit checks and to collection agencies. Please note that many of these receiving companies have an independent right or independent obligation to process your personal data.
  6. What is the legal basis for the processing of your personal data?
    1. The processing of your personal data is necessary to process and deliver your order at Le Nouveau Chef.
  7. How long do we keep your data?
    1. We keep your data as long as you are an active customer.

Direct marketing

  1. Why do we use your personal data?
    1. We use your personal information to send you marketing offers, information surveys and invitations via emails, text messages, telephone calls and the mail. In order to optimize your experience with Le Nouveau Chef, we can provide you with relevant information, we recommend products, we send reminders about products that are still in your shopping basket and we send you personalized offers. All these services are based on your previous purchases, which you have clicked on and information that you have provided to us.
  2. What types of personal data does our marketing department process?
    1. contact details, such as e-mail address, telephone number and postcode
    2. sex (if you choose to share this with us)
    3. on which products and offers you clicked
  3. When you have a Le Nouveau Chef account, we also process your personal data provided in relation to the account, such as:
    1. name
    2. address
    3. age
    4. purchase history
    5. how you navigated through the site and clicked on
  4. Who has access to your personal data?
    1. Information which is forwarded to third parties is only used to provide you with the aforementioned services. Data that is forwarded to media agencies and technical suppliers are used for the distribution of physical and digital direct marketing. We will never forward, sell or exchange your information to third parties outside Le Nouveau Chef for marketing purposes.
  5. What is the legal basis for the processing of your personal data?
    1. The processing of your personal data is based on your consent when you agree to direct marketing. With the exception of marketing by mail, including catalogs, which are sent to you on the basis of our legitimate interest.
  6. The right to withdraw your consent
    1. You have the right to withdraw your consent at any time for the processing of your personal data and to object to direct marketing. If you choose this, Le Nouveau Chef will not be able to send you further direct marketing offers or information based on your consent.
  7. If you no longer wish to receive direct marketing, you can:
    1. follow the instructions in every marketing email
    2. customize the settings of your Le Nouveau Chef account
  8. How long do we keep your data?
    1. We store your data for direct marketing until you withdraw your consent. With regard to e-mail marketing, we consider you as an inactive customer if you have not opened an email in the past year. After this period of time your personal data will be deleted.

Le Nouveau Chef account

  1. Why do we use your personal data?
    1. We use your personal data to create and manage your personal account in order to offer you a personalized and relevant experience with Le Nouveau Chef. We provide you with your order history and details about your orders and allow you to manage your account settings (including your marketing preferences). We also provide you with simple ways to maintain accurate and up-to-date information such as contact details and payment information. We also allow you to store items in your shopping bag, give you recommendations on sizes and give you the opportunity to review the products you have purchased from us. To provide you with relevant product recommendations, Le Nouveau Chef processes your navigation and browsing history on our digital platforms, your purchase history and product ratings as well as the information you have provided to us through your account.
  2. What types of personal data do we collect?
    1. We always process your email address and password that you provide us when you sign up for a Le Nouveau Chef account. We process the following categories of personal data if you choose to provide them to us:
      1. contact details such as name, address and telephone number
      2. date of birth
      3. sex
      4. country
      5. account settings
      6. encrypted payment card data
  3. We process the following categories of personal data when you make a purchase:
    1. order history
    2. delivery information
    3. payment history
  4. Who has access to your personal data?
    1. Information which is forwarded to third parties is only used to provide you with the aforementioned services. We use analysis tools for product assessment.
  5. What is the legal basis for the processing of your personal data?
    1. The processing of your personal data regarding your account is based on your consent when you create your Le Nouveau Chef account. The processing of your personal data to provide you with relevant product information is based on our legitimate interest.
  6. The right to withdraw your consent
    1. You have the right to withdraw your consent at any time for the processing of your personal data. If you choose this, your account will cease to exist and Le Nouveau Chef will not be able to provide you with the above services.
  7. How long do we keep your data?
    1. We keep your data as long as you have an active Le Nouveau Chef account. You have the right to terminate your account at any time. If you choose this, your account will cease to exist and you will be considered inactive. We keep your personal data in the case of legal regulations or an open dispute. After your account has been terminated, your data will be deleted.
  8. The right to object to the processing of your data
    1. You have the right to object to the processing of your personal data based on the legitimate interest of Le Nouveau Chef by contacting us via info@lenouveauchef.com. Your account will then be deleted and we will no longer be able to provide our services to you.

Customer service

  1. Why do we use your personal data?
    1. We use your personal data to answer your questions, to handle complaints and warranty issues for products and to handle technical support issues via e-mail, telephone and social media. We can also contact you if there is a problem with your order.
  2. What types of personal data do we process?
    1. We process all data that you provide to us, including the following categories:
      1. contact details, such as name, address, e-mail address and telephone number
      2. date of birth
      3. payment details and payment history
      4. credit information
      5. ordering information
      6. account number
      7. all correspondence in this area
  3. Who has access to your personal data?
    1. The data that is forwarded to third parties is only used to provide you with the aforementioned services.
  4. What is the legal basis for the processing of your personal data?
    1. The processing of your personal data is based on the legitimate interest of Le Nouveau Chef.
  5. How long do we keep your data?
    1. We store your data in connection with telephone and e-mail logs and correspondence 100 days and your data relating to case management 12 months. With regard to complaints in the shop, your personal data will be stored for two years, except in the United States where they are stored for five years.
  6. The right to object to the processing on the basis of the legitimate interest
    You have the right to object to the processing of your personal data based on the legitimate interest of Le Nouveau Chef. Le Nouveau Chef will not continue to process the personal data unless we can prove a legal basis for the process, which weighs more heavily than your interests and rights or as a result of legal claims.

Cookies
A cookie is a small text file that is stored on your computer or mobile device and that is called up on subsequent visits. If you use our services, we assume that you agree to the use of these cookies. When you visit our websites, the technical characteristics of your requests are stored in so-called log files on our servers. These data are stored exclusively for statistical analyzes. We do not check (if at all) who uses which IP address at which time and we do not trace this data to your person.

  1. How does Le Nouveau Chef use cookies?
    1. We use permanent cookies to store your desired home page and to save your details if you select “remember me” when logging in
    2. We use cookies to store your favorite products
    3. We use session cookies when you use the product filter and to check if you are logged in or have an item in your shopping bag
    4. We use both direct and indirect cookies to collect statistical and user data in aggregate and individual form in analytical tools to optimize our site and to provide you with relevant marketing materials
    5. Some third-party cookies are set by services that appear on our pages and that we have no control over. They are set by social media providers such as Twitter and Facebook and relate to the ability of users to share content on this site, as indicated by their respective symbol.
  2. We also use third-party cookies that perform cross-site tracking, so that we can provide you with marketing materials on other sites / channels.

Google Analytics
Le Nouveau Chef could use Google Analytics, a web analytics service offered by Google Inc. (“Google”). Google Analytics uses cookies to help Le Nouveau Chef analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transferred to and stored by Google on servers in the United States. Google uses this information to keep track of how you use the website, to compile reports on website activity for website operators and to offer other services relating to website activity and internet usage. Google may provide this information to third parties if Google is legally obliged to do so, or if these third parties process the information on behalf of Google. Google will not combine your IP address with other data held by Google. You can refuse the use of cookies as indicated above. By using this website you consent to the processing of the information by Google in the manner and for the purposes described above.

  1. What types of personal data do we process?
    1. We only associate your cookie ID with your personal information provided and collected with respect to your account if you are logged in to your Le Nouveau Chef account.
  2. What is the legal basis for the processing of your personal data?
    1. We only connect your cookies with your personal data when you are logged into your Le Nouveau Chef account. If you are logged into your account, the legal basis is based on our legitimate interest.
  3. How long do we keep your data?
    1. Le Nouveau Chef does not store the cookie with your personal data. You can easily delete cookies from your computer or mobile device via your browser. For instructions on how to handle and delete cookies, see “help” in your browser. You can choose to disable cookies or receive a message when a new cookie is sent to your computer or mobile phone. If you choose to disable cookies, you will no longer be able to access certain content on the site.

Requests directly to Le Nouveau Chef
Where in this privacy policy there is referred to a written request to Le Nouveau Chef, you can initially submit this via the contact form or by e-mail. However, due to the many forms of abuse of online communication (including form spam and e-mail spam), we can not guarantee that such a request will reach us. Moreover, experience has shown that online requests are often incomplete or careless and do not contain all the information that is required to handle it. We therefore only consider ourselves to be bound by an appropriate response to an actual written request. This means: in the form of a proper letter, typed or legibly written on paper, provided with the name and address of the sender, dated and signed, containing a clear request with all necessary information, delivered by mail to the address of Le Nouveau Chef.

DISCLAIMER

  1. The information contained in this website is for general information purposes only. The information is provided by Le Nouveau Chef and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
  2. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
  3. Through this website you are able to link to other websites which are not under the control of Le Nouveau Chef. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
  4. Every effort is made to keep the website up and running smoothly. However, Le Nouveau Chef takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.