<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M44W4KP" height="0" width="0" style="display:none;visibility:hidden" > </iframe>

Return policy

We are happy to help you with the return or exchange of your order. This page explains how you can best register your return or exchange with us. A separate procedure applies for registering a return from the Netherlands, Belgium, Germany or Austria.

Returns from France? Click here.

For the procedure for returns from other EU countries you can look here.

Returns from the Netherlands, Belgium, Germany and Austria

Returning goods in the Netherlands, Belgium, Germany and Austria is always free of charge if the return is registered in our return portal. The approval period of products of Le Nouveau Chef is 14 days, starting on the day the goods have been delivered. During this term the goods may be examined and tried on, to judge whether or not the size is right, unless stated otherwise. If goods are delivered, please check if everything is in correct order and complete. In case anything is missing or defect please contact us immediately to discuss further action.

Return procedure

  • Fill out the return form completely
  • Create a return label via our return portal
  • Enter your postal code and track-and-trace code (starting with JVGL or 0516). This can be found on the shipping label on the parcel or in the confirmation email that you received from us.
  • Print the return label and attach it to the parcel
  • Add the fully completed return form to the parcel

Return the parcel free of charge within 14 days to:

Le Nouveau Chef
Attn Returns Department
De Droogmakerij 29G
1851LX  Heiloo
The Netherlands


Return free of charge
Returning goods is only free of charge from the Netherlands, Belgium, Germany and Austria, if the return is registered in our return portal. If you return the parcel in another way, the made costs can not be charged to Le Nouveau Chef. In case the goods are not meeting your expectations you can return them if:

  • The approval period of 14 days has not yet expired
  • The goods have not be worn or washed
  • The goods are returned in their original state and packaging
  • The goods have not been amended or personalized (i.e. embroidery)
  • The return form (included in the package) has been filled in completely and correctly and send together with the goods to Le Nouveau Chef

Exeptions
Personalized items (embroidery/printing/adjustments to the model) can unfortunately not be returned/exchanged, unless there is a production failure. In addition, invoiced freight and handling costs will not be credited in the case of a partial return, as well as the extra costs incurred by a customer for returning goods.

Questions?
If you have any questions or concerns please contact us. You can reach us on telephone number +31(0)85 225 0093 (available monday – friday between 09:00 a.m. and 05:00 p.m.) Or send an e-mail to sales@lenouveauchef.com.


Returns from France

An order at Le Nouveau Chef is subject to a return period of 14 days from receipt of the order. Within this period the article can be viewed, evaluated and / or adjusted, unless stated otherwise.

Return shipments from France are always free if:

  • The item is returned within 14 days
  • The item has not been used or washed
  • We receive the item in its original condition and in the (factory) packaging
  • Articles are not personalized
  • This completed return form (French) is sent back to Le Nouveau Chef

Immediately after receiving the order, check that the items have been delivered undamaged and complete. If this is not the case, please contact us as soon as possible to let us know. Any other return of the package is not reimbursed by the chef Le Nouveau.

Send the package within 14 days for free:

Le Nouveau Chef France SARL
16, Rue de l’Artisanat
67210 Obernai
France

 


Returns from other EU-countries

Return of items from countries other than the Netherlands, Belgium, Germany and Austria is possible within 14 days after receipt of the goods. We reserve the right to make reasonable deductions from the refund amount due to loss of value if you have used or damaged the product or packaging (this includes removing labels or similar. The condition for returning goods is that goods are unused, undamaged and in exactly the same condition.

To speed up the process, we ask you to fill in this return form (NOTE: this is another return form than the return form you would use for the Netherlands), including information such as your name and order number. Please state the reason for the return and whether or not you would like to exchange the product for a different one and if so, which product. Freight costs incurred for shipping back products to us will not be reimbursed by Le Nouveau Chef. Please also include your bank details when you want to return a product/order.

Please return the items and the associated return form (NOTE: This return form is only required for returns from other European countries, except for the Netherlands, Belgium, Germany and Austria) to Le Nouveau Chef:

Le Nouveau Chef
Attn Returns Department
De Droogmakerij 29G
1851LX  Heiloo
The Netherlands


Return of items

In case the goods are not meeting your expectations you can return them if:

  • The approval period of 14 days has not yet expired
  • The goods have not be worn or washed
  • The goods are returned in their original state and packaging
  • The goods have not been amended or personalized (i.e. embroidery)
  • The return form (included in the package) has been filled in completely and correctly and send together with the goods to Le Nouveau Chef

Exeptions
Personalized items (embroidery/printing/adjustments to the model) can unfortunately not be returned/exchanged, unless there is a production failure. In addition, invoiced freight and handling costs will not be credited in the case of a partial return, as well as the extra costs incurred by a customer for returning goods.

Questions?
If you have any questions or concerns please contact us. You can reach us on telephone number +31(0)85 225 0093 (available monday – friday between 09:00 a.m. and 05:00 p.m.) Or send an e-mail to sales@lenouveauchef.com.