Important information about the Hybrid Stretch Collection
You have recently purchased an item from our Hybrid Stretch collection. To our regret, we have discovered that a number of items from this collection discolours after washing, which is a deviation from our quality standard (even though the quality has been extensively tested during the development of this collection). Obviously, this does not meet the quality requirements set by Le Nouveau Chef.
It concerns the following products:
Chef Jacket Savio - Black / Deep Blue / Steel Blue / Pine Green
Chef Jacket Jasper - Black / Deep Blue / Pine Green
Chef Jacket Jason - Black / Deep Blue / Pine Green
Pants Tokyo - Black / Deep Blue
If you experience problems with the discolouring of one of the above products, we kindly ask you to send an email with your order number to firstname.lastname@example.org. You will then receive the instructions and a return label from us to return the items (before December 31st). After receiving the items, we will refund the full purchase amount (including freight costs and costs of embroideries) within 5 working days.
In our 35 years of existence, this is the first time we have experienced this kind of quality problem. We are of course in close contact with the weaving mill in Belgium in order to find a solution as quickly as possible. As soon as we have more news about this, we will inform you first.
For all your questions and advice about our products you can always contact us.
With our sincere apologies for any inconvenience,
Team Le Nouveau Chef