We are happy to help you with the return or exchange of your order. This page explains how you can best register your return or exchange with us. A separate procedure applies for registering a return from different countries. Please click on the country you’d like to return from.
Returns within the U.S. are possible within 14 days after receipt of the goods. To speed up the process, we ask you to fill in the packing list completely. Please state the reason for the return and whether or not you would like to exchange the product for a different one and if so, which product. Freight costs incurred for shipping back products to us will not be reimbursed by Le Nouveau Chef US.
Le Nouveau Chef US
Attn Returns Department
Northlake, IL 60164
Return of items
In case the goods are not meeting your expectations you can return them if:
- The approval period of 14 days has not yet expired
- The goods have not been worn or washed
- The goods are returned in their original state and packaging
- The goods have not been amended or personalized (i.e. embroidery)
- The packing list (included in the package) has been filled in completely and correctly and send together with the goods to Le Nouveau Chef
Personalized items (embroidery/printing/adjustments to the model) can unfortunately not be returned/exchanged, unless there is a production failure. In addition, invoiced freight and handling costs will not be credited in the case of a partial return, as well as the extra costs incurred by a customer for returning goods. We reserve the right to make reasonable deductions from the refund amount due to loss of value if you have used or damaged the product or packaging (this includes removing labels or similar. The condition for returning goods is that goods are unused, undamaged and in exactly the same condition.
Questions? If you have any questions or concerns please visit our contact us page.