Frequently Asked Questions
(!) The questions below give an answer to frequently asked questions in a normal situation. Due to the corona crisis, we are currently dealing with a different situation. Do you have questions about the impact of the COVID-19 restrictions on your order? Check out our FAQ Corona virus.
How do I wash Le Nouveau Chef’s clothing?
For all clothing, the washing result is best if washing is done according to the washing label and the washing machine is not overloaded. Put the clothes inside out in the washing machine. The clothing becomes cleaner, can damage less quickly and wrinkles less. The use of a laundry bag keeps blouses and shirts nicer. The best advice to get clothes clean is to wash as soon as possible after wearing. This does not give any stains the chance to penetrate too deeply into the fabric. Opt for a wrinkle repair program, do not use fabric softener and moderate the amount of washing powder.
How do I determine my size?
I received a gift card, what are the terms and conditions?
How do I use a discount code (voucher)?
Where does Le Nouveau Chef US deliver?
Which countries does Le Nouveau Chef deliver?
Does Le Nouveau Chef also ship to the rest of the world?
Sure we do! We ship worldwide. Shipping costs for worldwide distribution (all countries) are calculated per request.
What are the shipping costs?
When can I expect my order?
Shipments within the United States will arrive 3-14 business days to most locations. For example: Alaska will take longer. Purchase orders with embroidery can take up to 2-3 weeks. Orders are handled by third party shipping companies. It can take between 3 – 14 business days. We are not responsible for delays by delivery companies. If a delay occurs due to us, you will be notified by us.
How do I know if my order has been sent?
We try to send an order between 1-2 business days after receiving the order (if in stock). When an order has been sent you will receive an e-mail from us with tracking information. (make sure the e-mail address is entered correctly). The delivery time of personalized items is approximately 2-3 weeks (if in stock).
Can I find out the delivery status of my order?
We try to send an order between 1-2 business days after receiving the order (if in stock). When an order has been sent you will receive an e-mail from us with the track information (make sure the e-mail address is entered correctly). The delivery time of personalized items is approximately 2-3 weeks (if in stock).
How do I know for sure that my order has been processed?
Once the order / payment has been completed, a confirmation will be sent by e-mail with a track information. Check if all details are correct. No mail? Look in your unwanted e-mail or contact us.
I want to cancel or change my order, what should I do?
Until the moment the order is packed and sent from our warehouse, an order can be canceled and / or changed. This can be done by sending an email during office hours to (email to be determined). Visit our contact us page (hyperlink contact us page). Send us the full name, order number and the reason for canceling. We will send a confirmation of receipt of the request and if necessary adjust the order or credit the purchase amount. This only applies to clothing that is not personalized. If the order has already been sent, it can of course be returned, in accordance with our return policy.
How do I return / exchange my products?
We are happy to help you with the return or exchange of your order. On our returns / exchanges page you’ll find the best way to register your return or exchange your products.