Terms and conditions
Personal information you provide when you register or update an account, shop online, or request information (i.e. name, address, email address, telephone number, and credit card information) is maintained in private files on our secure web server and internal systems. Le Nouveau Chef USA only shares information about our customers with some of our affiliated companies and trusted parties that provide operational or support services. We require these service providers to maintain your information in the strictest confidence. We will not sell, rent, or share your email address with anyone sending unsolicited emails.
In addition, we may also share statistical, demographic, and other non-personally identifiable information with Le Nouveau Chef business partners to help manage and optimize our internet business and communications. We use the services of a trusted marketing company to help us measure the effectiveness of our advertising and how visitors use our site. While this allows our marketing company to track your visits, the data retrieved cannot be used for any reason without our authorization.
If you are visiting lenouveauchef.us from a location outside of the United States, you will be connected to servers located within the United States. All lenouveauchef.us orders will be accepted and fully processed in and shipped from the United States. All information you provide will be securely maintained in our web server and internal systems located within the United States.
Personal information and order history are only available once you provide the password you created. After providing your password, you can edit your personal information at any time my visiting you’re my account page. If you forget your password, you can request a password reset link. We will not give passwords out over the phone, nor will we email them to a different email address other than the one used to register.
When placing an order, give us your name, address, phone number and e-mail address, along with credit card information. This will create an account so you may place orders more conveniently. We do not store any credit card information.
We need your name and address in order to mail you a catalog. We also require a phone or e-mail contact in case the address is wrong. To stop receiving emails simply opt out of subscription or promotional emails.
We need your e-mail address. It will never be sold to anyone and will be shared only with the company who sends our e-mail to help us understand your use of lenouveauchef.us
In order to ship and track merchandise, your name and address are available to such companies like United Parcel Service. In no instances are these business affiliates allowed to use your personal information for any other purpose.
The security of your personal information is very important to us.
Every page on our site uses the highest security measures to protect your information.
We use other physical, electronic and procedural safeguards to protect the security and confidentiality of the information we have collected, and to prevent unauthorized access to or disclosure of your information. Credit card numbers are never stored in our database or on our servers. During the card authorization process, a secure token is generated and stored in place of your credit card number.
While we implement these and other security measures on our site, please note no method of transmission over the Internet, or method of electronic storage, is 100% secure.
The products displayed on the Sites can be ordered and delivered only within the U.S. and certain select countries. Le Nouveau Chef USA products displayed on the Sites may be available in select Le Nouveau Chef USA retail stores in the U.S. and certain foreign markets. All prices displayed on Le Nouveau Chef USA.com are quoted in U.S. Dollars and are valid and effective only in the U.S. If any minor uses any goods or product from Le Nouveau Chef USA it should be only after the legal or
parental guardian has discussed the product with the minor's doctor. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Le Nouveau Chef USA.
Given the popularity of our products, and except where prohibited by law, Le Nouveau Chef USA may limit the number available for purchase, so that as many clients as possible may enjoy our merchandise.
Consumer’s right of withdrawal
The Consumer may dissolve an agreement regarding the purchase of a product without stating reasons during a reflection period of 14 calendar days after receiving the product (in the event of several products in a single order: after receiving the last product).
This right of withdrawal shall exclude:
1. Products manufactured according to consumers’ specifications, which have not been manufactured and which are being manufactured based on Consumers’ individual choices or decisions, or which are clearly intended for a specific person, including all embroidered products;
2. sealed products that may not be returned due to health protecting or hygienic measures and whose seal has been removed after delivery;
3. products which due to their nature have irreversibly been mixed with other products upon delivery;
4. Within 14 days after revoking the right of withdrawal, the consumer shall ship back the product at his own costs, or hand it over to the Seller, including any accessories, in original condition to the extent such is reasonably possible, while observing the Seller’s instructions.
5. In case the consumer has paid an amount, the Seller shall proceed with the refund as soon as possible, however within 14 calendar days after reshipment or after the right of withdrawal has been revoked.
POLICY CHANGES AND QUESTIONS